Template

Service Agreement / SLA Template

A lightweight agreement structure for agencies. For production use, have counsel review your final terms.

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Generate SLA PDF Next: Invoice Template

Agreement Sections

1) Term

  • Start date
  • How the engagement renews or ends

2) Payment Terms

  • Upfront deposit (ex: 50% upfront)
  • Invoicing cadence (milestones or monthly)
  • Late payment consequences (pause work)

3) Cancellation Policy

  • Notice period (ex: 30 days written notice)
  • What happens to work-in-progress and prepaid amounts

4) Service Levels (Practical)

  • Expected response times
  • Revision windows and approvals
  • Dependencies on client access and inputs

5) Confidentiality + IP

  • Confidential information definition
  • Ownership of final deliverables after payment
  • Third-party licenses and tools remain under their terms

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